1. Who is responsible for your information?

Restore My Window Ltd
Address: 35 Berkeley Square, London W1J 5BF
Email: info@restoremywindow.com
Telephone: 020 7692 8973

2. Information we may collect

• Identity and contact information, such as name, address, email address and telephone number.

• Property and project information, including site address, photographs, measurements, access details and information relevant to the proposed work.

• Order and transaction information, including products, specifications, quotations, invoices, payments and delivery details.

• Communications, including emails, enquiry forms, messages, call notes and complaint or warranty correspondence.

• Technical website information such as IP address, browser, device, pages viewed and cookie preferences, depending on the cookies and analytics tools in use.

• Marketing preferences and records of consent where applicable.

• Business-customer or supplier information needed to administer trade relationships, tenders, purchase orders and payments.

3. Why we use personal information

• To respond to enquiries and prepare quotations.

• To arrange surveys, appointments, deliveries and installation work.

• To manufacture, supply and fulfil orders to the agreed specification.

• To process payments, refunds and accounting records.

• To provide customer service, warranty support and complaint handling.

• To manage our website, security, fraud prevention and technical performance.

• To understand how our website and marketing perform where analytics consent has been given where required.

• To send marketing communications where permitted by law and in accordance with your preferences.

• To comply with tax, accounting, legal, regulatory and insurance obligations.

• To establish, exercise or defend legal claims where necessary.

4. Lawful bases

Depending on the activity, we process personal information because it is necessary to perform a contract or take steps at your request before entering one; because we have a legal obligation; because we have a legitimate business interest that is not overridden by your rights; or because you have given consent. Where we rely on consent, you may withdraw it at any time, although this does not affect processing already carried out lawfully.

5. Payment information

Online payments may be handled by a payment-service provider. We do not need to receive or store the full card details where the payment provider processes them directly. The provider will process information under its own privacy terms and applicable security requirements.

6. Photographs and property information

We may take or receive photographs of windows, doors and surrounding areas for surveying, quotation, project management, quality control and warranty purposes. We will avoid unnecessary personal information in project photographs where reasonably possible. We will not use identifiable private-property photographs for marketing without an appropriate lawful basis or permission where required.

7. Who we may share information with

We share personal information only where reasonably necessary. Recipients may include employees, approved subcontractors working on your project, manufacturers and suppliers, delivery providers, payment processors, accountants, insurers, IT and website providers, professional advisers, regulators and authorities where required by law.

Subcontractors are given only the information reasonably needed to perform their role. Where appropriate, contractual confidentiality and data-protection obligations apply.

8. International transfers

Some website, cloud, analytics, email, payment or IT providers may process information outside the United Kingdom. Where personal information is transferred internationally, we use or rely on appropriate safeguards required by UK data-protection law where applicable.

9. How long we keep information

We keep information only for as long as reasonably necessary for the purpose collected, including to meet tax, accounting, warranty, insurance and legal requirements. Quotation and project records may be retained for a number of years because they can be relevant to guarantees, property history and legal obligations. Website analytics and cookie data are retained according to the settings of the relevant tools and our Cookie Policy.

10. Security

We use reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure or loss. No internet transmission or storage system can be guaranteed completely secure, but we review access and systems proportionately to the risks involved.

11. Your rights

Depending on the circumstances, UK data-protection law may give you rights to access your personal information, correct inaccurate information, request deletion, restrict processing, object to certain processing, receive certain information in a portable format, and withdraw consent. These rights are subject to legal conditions and exemptions.

To make a request, contact info@restoremywindow.com. We may need to verify your identity before acting on a request.

12. Marketing

You can ask us to stop direct marketing at any time by using an unsubscribe option where provided or by contacting us. Service messages about an active quotation, order, delivery, appointment or warranty are not marketing communications.

13. Cookies

Our website may use essential cookies and, where permitted, analytics or marketing cookies. Non-essential cookies are controlled through the website’s consent mechanism where required. Please read our Cookie Policy for more information.

14. Links and embedded services

Our website may contain links to or embedded content from third-party websites. Those organisations control their own processing and privacy practices. We recommend reviewing their privacy information when you interact with them.

15. Complaints about privacy

Please contact us first if you have a concern so we can try to resolve it.

16. Updates to this policy

We may update this policy when our services, technology or legal obligations change. The latest version will be published on the website with an updated effective date.